Upgrade application questions — all 58, word for word
Upgrade hires through Greenhouse. Beyond name, email and CV, its application form asks 58 questions, 36 of them required. 6 of them are required, fixed-choice questions about your eligibility to work. A cover letter is optional.
63 roles were open when this was last checked, mostly in product and sales. The questions below are the form's own wording, not a paraphrase.
What Upgrade has open
These are the roles the form was read from, as Upgrade titles them, in United States (Remote), Phoenix, San Francisco, Atlanta:
- AI Experience Engineer (Conversational AI)
- Account Executive, Home Improvement
- Corporate FP&A Manager
- Data Analyst II (Ops Analytics Focus)
- Dealer Development Manager (Dallas / Fort Worth)
- Dealer Development Manager (Las Vegas, NV)
- Dealer Development Manager (Portland, OR)
- Director, Product Management - Fraud
- Director, Product Management - Personal Loans Growth
- Dispute Resolution Specialist
- Développeur(-euse) Expérience IA (IA conversationnelle)
- Développeur(-euse) senior en automatisation AQ – (Plateforme)
48 of the questions below are ones at most two of the 213 employers measured ask (median: 18), the least standard being “Have you personally designed, built, and launched customer-facing conversational AI journeys (chat or voice) using platforms such as Sierra, Cognigy, Kore.ai, Dialogflow, or similar? Avez-vous personnellement conçu, développé et mis en production des parcours conversationnels basés sur l’intelligence artificielle et destinés aux clients (par clavardage ou par la voix), à l’aide de plateformes telles que Sierra, Cognigy, Kore.ai, Dialogflow ou d’autres plateformes similaires ?”.
The eligibility questions
These are required, and answered from a fixed list rather than in your own words: work authorisation, visa sponsorship or security clearance. Employers often use questions like these to filter applications automatically, but Greenhouse's public data does not say whether Upgrade does — so treat them as the answers most likely to matter, not as a verdict. Answer them honestly either way.
| Question | Answers accepted |
|---|---|
| Are you legally authorized to work in the United States? required, fixed choice | Yes, No |
| Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status, work permit, etc.)? required, fixed choice | Yes, No |
| Aurez-vous besoin, maintenant ou dans le futur, d'un parrainage pour obtenir le statut de visa de travail (par exemple, statut de visa H1B, permis de travail, etc.)? required, fixed choice | Yes, No |
| Are you legally authorized to work in Canada? required, fixed choice | Yes, No |
| Are you legally authorized to work in Canada? Êtes-vous légalement autorisé(e) à travailler au Canada? required, fixed choice | Yes, No |
| Will you now, or in the future, require employer sponsorship or support to obtain or maintain legal authorization to work in Canada (e.g., an LMIA or employer-specific work permit)? Aurez-vous besoin, maintenant ou à l’avenir, d’un parrainage ou du soutien de votre employeur pour obtenir ou maintenir votre autorisation légale de travailler au Canada (p. ex., une étude d’impact sur le marché du travail [EIMT] ou un permis de travail lié à un employeur donné) ? required, fixed choice | Yes, No |
Every question on the form
| Question | Type | Required |
|---|---|---|
| Are you legally authorized to work in the United States? Yes, No |
select | Yes |
| Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status, work permit, etc.)? Yes, No |
select | Yes |
| Aurez-vous besoin, maintenant ou dans le futur, d'un parrainage pour obtenir le statut de visa de travail (par exemple, statut de visa H1B, permis de travail, etc.)? Yes, No |
select | Yes |
| Are you legally authorized to work in Canada? Yes, No |
select | Yes |
| Are you legally authorized to work in Canada?
Êtes-vous légalement autorisé(e) à travailler au Canada? Yes, No |
select | Yes |
| Will you now, or in the future, require employer sponsorship or support to obtain or maintain legal authorization to work in Canada (e.g., an LMIA or employer-specific work permit)?
Aurez-vous besoin, maintenant ou à l’avenir, d’un parrainage ou du soutien de votre employeur pour obtenir ou maintenir votre autorisation légale de travailler au Canada (p. ex., une étude d’impact sur le marché du travail [EIMT] ou un permis de travail lié à un employeur donné) ? Yes, No |
select | Yes |
| First Name | text | Yes |
| Last Name | text | Yes |
| text | Yes | |
| Phone | text | Yes |
| Resume/CV | file | Yes |
| Cover Letter | file | No |
| LinkedIn Profile | text | No |
| Website | text | No |
| This role will be a hybrid role in our Atlanta, GA office. Are you able to come to our office three days a week? Yes, No |
select | Yes |
| How you do you identify? (Gender identity) | text | No |
| Do you identify as LGBTQ+? | text | No |
| How do you identify? (Ethnicity) | text | No |
| What is your veteran status? | text | No |
| What is your disability status? | text | No |
| Do you currently reside in Arizona? Yes, No |
select | Yes |
| Do you have experience using AI to automate workflows or business processes? Yes, No |
select | Yes |
| Do you have at least 1 year working within financial services, lending, digital banking, or a similarly regulated fast-paced environment? Yes, No |
select | Yes |
| Do you currently have an Upgrade account? Yes, No |
select | Yes |
| This role will be in person at our Phoenix Servicing Center in Downtown Phoenix. Are comfortable working on-site full-time? Yes, No |
select | No |
| Do you currently or have you ever worked for Upgrade? Yes, No |
select | Yes |
| Would you like us to contact you via text message with updates about your applications, including interview reminders? If you select yes, we are authorized to text you at the number provided. Message and data rates may apply. See Terms and Conditions of SMS. Yes, No |
select | Yes |
| How would you describe your gender identity? (mark all that apply) | text | No |
| How would you describe your racial/ethnic background? (mark all that apply) | text | No |
| How would you describe your sexual orientation? (mark all that apply) | text | No |
| Do you identify as transgender? | text | No |
| Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? | text | No |
| Are you a veteran or active member of the United States Armed Forces? | text | No |
| This role will be a hybrid role in our Atlanta office (Chamblee Area). Are you able to come to our office three days a week? (Tues/Wed/Thurs) Yes, No |
select | Yes |
| Preferred First Name | text | No |
| Do you currently reside near Wilmington or San Francisco? Yes, No |
select | Yes |
| Are you willing to relocate? Yes, No |
select | No |
| Do you have experience in either mortgage lending, HELOC, or credit cards? Please specify which one(s) or write “None of the above.” | text | Yes |
| This position requires residency in Greater Pennsylvania area. Do you currently reside in the area? Yes, No |
select | Yes |
| This position requires residency in Kansas City, Missouri. Do you currently reside in the area? Yes, No |
select | Yes |
| Prénom | text | Yes |
| Nom | text | Yes |
| Adresse e-mail | text | Yes |
| Téléphone | text | No |
| CV | file | Yes |
| Lettre de motivation | file | No |
| Êtes-vous légalement autorisé à travailler au Canada? Yes, No |
select | No |
| Comment vous identifiez-vous ? | text | No |
| Vous identifiez-vous comme LGBTQ+ ? | text | No |
| Comment vous identifiez-vous ? (Ethnie) | text | No |
| Quel est votre statut de vétéran? | text | No |
| Quel est votre statut d'invalidité? | text | No |
| This position requires residency in Nashville,TN. Do you currently reside in the area? Yes, No |
select | Yes |
| This position requires residency in San Antonio, TX. Do you currently reside in the area? Yes, No |
select | Yes |
| Are you fluent in Spanish and English? Yes, No |
select | Yes |
| Are you willing to come into our San Francisco office Tuesdays, Wednesdays, and Thursdays? Yes, No |
select | Yes |
| We’re currently unable to provide relocation assistance for this position. Are you currently based in Arizona, or are you planning to relocate there independently? | text | Yes |
| Do you have hands-on intermediate experience with SQL? | text | Yes |
| This position requires residency in the DFW area. Do you currently reside in the area? Yes, No |
select | Yes |
| Are you able to work in a hybrid capacity in our downtown San Francisco office, with onsite work on Tuesdays and Thursdays? Yes, No |
select | Yes |
| Will you now, or in the future, require sponsorship or employer support to obtain or maintain authorization to work in Canada (e.g., an employer-specific work permit or LMIA)? | text | Yes |
| Have you personally designed, built, and launched customer-facing conversational AI journeys (chat or voice) before using platforms such as Sierra, Cognigy, Kore.ai, Dialogflow, or similar? | text | Yes |
| Have you personally designed, built, and launched customer-facing conversational AI journeys (chat or voice) using platforms such as Sierra, Cognigy, Kore.ai, Dialogflow, or similar? Avez-vous personnellement conçu, développé et mis en production des parcours conversationnels basés sur l’intelligence artificielle et destinés aux clients (par clavardage ou par la voix), à l’aide de plateformes telles que Sierra, Cognigy, Kore.ai, Dialogflow ou d’autres plateformes similaires ? | text | Yes |
| Do you have hands-on intermediate/advanced experience with SQL? | text | Yes |
| Do you have experience applying statistical techniques and simulations to business problems, such as regression, hypothesis testing, A/B testing, Monte Carlo simulation, or time series forecasting? Explain which ones. | textarea | Yes |
| This position requires residency in Las Vegas, NV. Do you currently reside in the area? Yes, No |
select | Yes |
| This position requires residency in Portland, OR. Do you currently reside in the area? Yes, No |
select | Yes |
What it's really asking about
Grouped by what each question is for, so you can prepare the answers that repeat across employers.
| Topic | Questions |
|---|---|
| Other | 23 |
| Remote or on-site | 13 |
| Voluntary diversity questions (EEOC) | 12 |
| Visa sponsorship | 4 |
| Work authorisation | 3 |
| Relocation | 2 |
| Language proficiency | 1 |
What other employers ask
The same question rarely comes out the same way twice. These employers' forms are measured the same way, from their own job boards:
Gocardless · Gofundme · Grafana · Harness · Headspace · Headspace Providers
Before you apply
Have the answers to the required questions ready before you open the form — Upgrade's asks for 36 of them, and Greenhouse does not save a partial application by default. Settle the eligibility questions first — they are the ones with no room to elaborate, so knowing your answer before you start tells you whether the rest of the form is worth your time.