Upgrade application questions — all 29, word for word
Upgrade hires through Greenhouse. Beyond name, email and CV, its application form asks 29 questions, 14 of them required. 2 of them are required, fixed-choice questions about your eligibility to work. A cover letter is optional.
21 roles were open when this was last checked, mostly in sales and engineering. The questions below are the form's own wording, not a paraphrase.
What Upgrade has open
These are the roles the form was read from, as Upgrade titles them, in United States (Remote), Phoenix, Atlanta, San Francisco:
- AI Process Improvement Analyst - Ops
- Account Executive, Home Improvement
- Customer Service Advisor, Card Payment - Start Date 8/31/26
- Customer Success Manager, Contractor Engagement
- Dealer Development Manager (Greater Pennsylvania)
- Dealer Development Manager (Kansas City, Missouri)
- Director, Card Growth & Risk Initiatives
- Director, Compliance Product Advisory
- Director, Sales, Flex Pay
- Director, Travel Agency Partnerships
- Genesys Engineer
- Sales Development Representative, Home Improvement
20 of the questions below are ones at most two of the 212 employers measured ask (median: 13), the least standard being “Would you like us to contact you via text message with updates about your applications, including interview reminders? If you select yes, we are authorized to text you at the number provided. Message and data rates may apply. See Terms and Conditions of SMS.”.
The eligibility questions
These are required, and answered from a fixed list rather than in your own words: work authorisation, visa sponsorship or security clearance. Employers often use questions like these to filter applications automatically, but Greenhouse's public data does not say whether Upgrade does — so treat them as the answers most likely to matter, not as a verdict. Answer them honestly either way.
| Question | Answers accepted |
|---|---|
| Are you legally authorized to work in the United States? required, fixed choice | Yes, No |
| Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status, work permit, etc.)? required, fixed choice | Yes, No |
Every question on the form
| Question | Type | Required |
|---|---|---|
| Are you legally authorized to work in the United States? Yes, No |
select | Yes |
| Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status, work permit, etc.)? Yes, No |
select | Yes |
| First Name | text | Yes |
| Last Name | text | Yes |
| text | Yes | |
| Phone | text | Yes |
| Resume/CV | file | Yes |
| Cover Letter | file | No |
| LinkedIn Profile | text | No |
| Website | text | No |
| This role will be a hybrid role in our Atlanta, GA office. Are you able to come to our office three days a week? Yes, No |
select | Yes |
| How you do you identify? (Gender identity) | text | No |
| Do you identify as LGBTQ+? | text | No |
| How do you identify? (Ethnicity) | text | No |
| What is your veteran status? | text | No |
| What is your disability status? | text | No |
| Do you currently reside in Arizona? Yes, No |
select | Yes |
| Do you have experience using AI to automate workflows or business processes? Yes, No |
select | Yes |
| Do you have at least 1 year working within financial services, lending, digital banking, or a similarly regulated fast-paced environment? Yes, No |
select | Yes |
| Do you currently have an Upgrade account? Yes, No |
select | Yes |
| This role will be in person at our Phoenix Servicing Center in Downtown Phoenix. Are comfortable working on-site full-time? Yes, No |
select | No |
| Do you currently or have you ever worked for Upgrade? Yes, No |
select | Yes |
| Would you like us to contact you via text message with updates about your applications, including interview reminders? If you select yes, we are authorized to text you at the number provided. Message and data rates may apply. See Terms and Conditions of SMS. Yes, No |
select | Yes |
| How would you describe your gender identity? (mark all that apply) | text | No |
| How would you describe your racial/ethnic background? (mark all that apply) | text | No |
| How would you describe your sexual orientation? (mark all that apply) | text | No |
| Do you identify as transgender? | text | No |
| Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? | text | No |
| Are you a veteran or active member of the United States Armed Forces? | text | No |
| This role will be a hybrid role in our Atlanta office (Chamblee Area). Are you able to come to our office three days a week? (Tues/Wed/Thurs) Yes, No |
select | Yes |
| Preferred First Name | text | No |
| Do you currently reside near Wilmington or San Francisco? Yes, No |
select | Yes |
| Are you willing to relocate? Yes, No |
select | No |
| Do you have experience in either mortgage lending, HELOC, or credit cards? Please specify which one(s) or write “None of the above.” | text | Yes |
| Are you legally authorized to work in Canada? Yes, No |
select | No |
| This position requires residency in Greater Pennsylvania area. Do you currently reside in the area? Yes, No |
select | Yes |
| This position requires residency in Kansas City, Missouri. Do you currently reside in the area? Yes, No |
select | Yes |
What it's really asking about
Grouped by what each question is for, so you can prepare the answers that repeat across employers.
| Topic | Questions |
|---|---|
| Voluntary diversity questions (EEOC) | 11 |
| Other | 7 |
| Remote or on-site | 7 |
| Work authorisation | 2 |
| Relocation | 1 |
| Visa sponsorship | 1 |
What other employers ask
The same question rarely comes out the same way twice. These employers' forms are measured the same way, from their own job boards:
Box · Brex · Bringg · Bybit · Calendly · Carbon Direct
Before you apply
Have the answers to the required questions ready before you open the form — Upgrade's asks for 14 of them, and Greenhouse does not save a partial application by default. Settle the eligibility questions first — they are the ones with no room to elaborate, so knowing your answer before you start tells you whether the rest of the form is worth your time.